Once you place an order for an individual product, you will receive an automatic email acknowledging your
order. Once you place an order for a Furniture Package, you will also receive an email acknowledging your order as well as when you can expect to receive it. The deposit required to secure an order is full price on pieces we have in stock and 50% of the cost for pieces that are not currently in stock.  The remaining balance inclusive of shipping will be due when the entire order is in our warehouse, prior to dispatch. 

We accept the following methods of payment:

● Credit card (VISA or Mastercard) through Shopify and Paypal or credit card over the phone by calling (02) 9310 342.

● Electronic funds transfer - please quote the invoice number and your surname.

● ZipPay - up to 12 months interest free finance - available on Checkout.

● If you elect to pay by electronic funds transfer, payment must be made within 24 hours of the order being placed. If payment is not made within this period, Lavender Hill Interiors will not hold the items in the order.

● All transactions are in Australian Dollars ($AUD).

We do not accept cancellation of orders for change of mind, if you have not measured the space correctly to determine the correct size or if the colour is not suitable. Also, we do not accept cancellations if there are shipping delays. Please note that there may be shipping delays which are beyond our control. 

The photographs displayed on our website are only offered as a guide rather than an accurate representation of the product. The colours and finishes of the items may vary depending on the particular computer system.

The colour of the linen used in all our upholstered furniture may vary. If you would like a free fabric sample, please click on the Free Linen Swatch on the product page and we will send you a linen sample.

Please refer to the Specifications of each product which describes construction and materials for each item.  

We strongly suggest that Sydney customers visit our showroom to view the pieces before purchasing. And if you are unable to visit our showroom in Sydney we offer virtual showroom visits and show you the pieces you are interested in up close and in detail.

Promotional discount codes are not to be used in conjunction with other promotional codes. Only one code will be accepted at any time.

10% Promotional discount codes cannot be used in conjunction with Furniture Packages.

We have made all reasonable efforts to ensure that the content of this website and the information provided is accurate. However, except as required by law, we do not give any warranties or representations, whether express or implied, with regard to the content or products contained on this website.

Except as required by law, we will not be liable for any loss (including, but not limited to, direct, indirect, incidental or consequential loss, loss of profits or loss of opportunity), expense, damage or injury suffered by persons arising from relying on any information on this website or use of our products.

Occasionally there may be some information on our website that contains inaccuracies or omissions that may relate to product descriptions, pricing and availability. Lavender Hill Interiors reserves the right to correct any of these errors, pricing, inaccuracies or omissions or to change or update information at any time without prior notice (including after you have placed an order with us).

We do not exchange items or refund for change of mind, if you have not measured the space or if you have not read the product description on the website. We provide photos, detailed descriptions and dimensions for each item so that you can make an informed decision about whether you would like to purchase the product.

We strongly suggest that you measure the area in which the item is to be placed to ensure that it fits, request a free linen swatch and read the description of the product carefully on the product page including the colour, washing instructions and material under Specifications. Also, we strongly suggest that Sydney customers visit our showroom to view the pieces before purchasing. If you are unable to visit our showroom in Sydney we offer virtual showroom visits and can show you the pieces you are interested in up close and in detail.

There is strictly no returns on seconds, sale or showroom items.

If the item is faulty, we will either repair the item, offer you a discount or replace it. You must inspect the items upon receipt and report any faults/issues to us within 24 hours and email us a description and a photograph.

If the incorrect item has been delivered to you, please contact us within 24 hours. We will then arrange for the collection of the item and delivery of the correct item if available. If the item is no longer available, you can either wait for stock to arrive or we will refund you.

If a store credit is offered, the credit cannot be applied to artwork, rugs, Bamileke tables, Malawi chairs, Bemboka products, sheets or bedspreads.

All our furniture has a 1 year warranty. The warranty does not extend to the following:

● issues which arise as the result of normal wear and tear of the furniture

● where the furniture has not been used or maintained in accordance with the instructions on the product page

● natural characteristic of the upholstery linen

● furniture sold as seconds or showroom samples furniture which has been attempted repair by the customer

● furniture which has been misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat or cold or not maintained properly

● furniture which has been modified, incorrectly adjusted, operated or tampered with

● timber furniture which has surface marks or cracks over time from wear and tear

damage which has arisen where furniture is relocated from its original delivery location and the relocation caused damage 

● spills such as solvents, dyes or other corrosive materials, ink or paint

● moisture of any kind from the household

● improper cleaning techniques or other negligence

● placing furniture outdoors or in direct sunlight if not intended for that usage


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